UX Case Study: Mechanic Searching App
Client
Mechanik
Services
Visual Design UI & UX Design
Industries
Engineering
Date
2021
PROBLEM STATEMENT: A vehicle ( car, truck, bike, bus, etc) is bound to get faulty without showing signs. Someone can be going for important business events or corporate gatherings and suddenly, the vehicle develops a fault, and accessing a mechanic for the repair at that spot can be difficult GOAL: Having a mobile-friendly platform for a mechanic listing service will ease the stress and frustration vehicle owners experience and be able to access a mechanic within their location whenever a vehicle breaks down or develops a fault in an unfamiliar area Who are the users? USER RESEARCH There are a variety of research methods to utilize to get to know the user better. I used the qualitative research method, which proved to be the most effective in getting to know the users on a deeper level, learning the why's of their behavior and decisions, and delivering profound insights.
USABILITY STUDY: As typical activities are assigned to several users, the study plan is now utilized to monitor the user as they interact with the Lo-Fi prototype. This allows us to gauge the user's ability to execute the task. The Usability Study comes to a close with the recording of the observations. The observations are carefully examined, and conclusions are drawn; these conclusions have a direct impact on the adjustments we make to our Lo-Fi Wireframes to improve the app's usability. CONCLUSIONS & LEARNINGS The app is ready for consumers based on interviews and usability studies; however, as the app is used by a diverse range of users, new edge cases will emerge, and certain solutions unique to the demographic will need to be provided by conducting additional usability studies and empathizing with them.